Frequently Asked Questions


Yes, we recommend that your fully charge your device for 3 to 4 hours before initial use.

The device is designed to shut off automatically after 10 minutes of continuous use, which is considered one full treatment. However, you may turn the device back on after the 10 minute session to resume treatment.

Your Trilogy Wand comes with its own USB cable for charging.

We recommend using your Trilogy Wand for a minimum of 3X per week or whenever you feel your skin needs rejuvenation.

We recommend that you use each modality — the warming Red-LED light therapy, the cooling Blue-LED light therapy, and the ionic massage modality for three minutes each. The wand should be used in continuous sweeping motions when using during the warming Red-LED light therapy and ionic massage modality. When using the cooling Blue-LED light therapy modality, you may place the wand on areas of your face and hold it there for 5-10 seconds for a cooling, de-puffing effect.

Yes, a smaller head is incorporated into The Trilogy Wand’s exclusive 2-head design specifically for the use in the delicate eye area. Use the smaller head to reduce the appearance of puffiness and fine lines around the eyes with the warming ionic massage. Never look directly into the LED lights when using The Trilogy Wand around your eyes.

The wand is water resistant, but not waterproof. As with any electrical device, it is important to NEVER submerge The Trilogy Wand  in water. To clean the wand, use a damp, soft cloth to wipe your device clean, then dry thoroughly. 

You should see immediate lifting and firming results. Collagen and cell regeneration should start to occur after a full month of using the devic 3 times per week. However, results will vary based on skin type and condition.

  • Warming mode with Red LED: 41 degrees celsius red LED 625nm wavelength
  • Cryo mode with Blue LED: 10 degrees celsius blue LED 465nm wavelength